Measuring Collaboration in Modern Organizations
AbstractInternal communication has been a central theme in organizational economics, as employee collaboration provides insight into the structure of firms. Use of electronic communications data can be transformational for organizational economics, as these data provide a standardized way to measure organizational communication patterns and to determine the connection between these patterns and firm performance. We discuss the value of data that capture patterns of employee interactions, the benefits and risks associated with the use of electronic communication data (email and meetings) as empirical proxies for these collaboration patterns, and the research possibilities for studies across larger sets of firms.
CitationImpink, Stephen Michael, Andrea Prat, and Raffaella Sadun. 2020. "Measuring Collaboration in Modern Organizations." AEA Papers and Proceedings, 110: 181-86. DOI: 10.1257/pandp.20201068
- D22 Firm Behavior: Empirical Analysis
- D23 Organizational Behavior; Transaction Costs; Property Rights
- D83 Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
- L25 Firm Performance: Size, Diversification, and Scope
- M15 IT Management