This paper tests several predictions from the literature on firm reputation,
and confirms a main result: poor performance leads a firm to conceal its reputation. A residential plumbing firm with a record of complaints one standard deviation above the mean is 133.2 percent more likely to change its name. In addition, firms with longer track records are less likely to change their names or exit, while firms with
more firm-specific investments, such as advertising, are more likely to change their names than exit. In addition, firms in small markets value their reputations comparatively more than firms in large markets. (JEL L14, L25, L84)
"Names and Reputations: An Empirical Analysis."
American Economic Journal: Microeconomics,
Transactional Relationships; Contracts and Reputation; Networks
Firm Performance: Size, Diversification, and Scope
Personal, Professional, and Business Services