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Institute of Service Excellence at the Singapore Management University (ISES)

July 21-23, 2010
2nd ISES Global Conference on Service Excellence 2010: Service Innovations ??? Creating Sustainable Growth
Singapore, Singapore Management University, Singapore
In line with the conference theme, we invite researchers and practitioners from every functional domain to present their research on the following issues of service innovation: 1. Develop and design innovative services and service solutions 2. Value co-creation in service environments 3. Financial impact of service innovation 4. Learning from evolving consumer behavior 5. Open innovation approach to services 6. Leveraging technology to develop and deliver new services and solutions 7. Developing and delivering more affordable services 8. Building services for the bottom of the pyramid economy 9. Creating services in emerging markets and transferring knowledge to developed markets 10. Customer involvement in service innovation in a Web 2.0 world Other topics such as customer centricity, difference in service between the East and the West, value chain management, service production and delivery for B2B, competition and customer satisfaction are welcome. [gem?_?? den Informationen des Anbieters - according to site editor's information]
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