Data Deserts and Black Boxes: The Impact of Socio-Economic Status on Consumer Profiling
Abstract
Data brokers use black-box methods to profile and segment individuals for ad targeting, often with mixed success rates. We present evidence from five complementary field tests and 15 data brokers that differences in profiling accuracy and coverage for these attributes mainly depend on who is being profiled. Consumers who are better off---for example, those with high incomes---have personal backgrounds that are profiled more accurately or ensure that there is any available profile information. In addition, occupational status (white-collar vs. blue-collar jobs), the ethnic background, gender, and household arrangements often affect the accuracy and likelihood of having a profile that is covered by data brokers, although this varies by country.Our analyses suggest that successful consumer-background profiling is driven by the scope of the digital footprint (online activities and the number of electronic devices). %, whereas the likelihood of being profiled depends primarily on how many electronic devices a consumer uses.
Those who come from lower-income backgrounds have a lower digital footprint, leading to a `data desert' for such individuals. In contrast to consumer variables, vendor-specific effects (capturing possible technology differences in profiling methods) explain virtually no variation in profiling accuracy for our data, but explain a variation in the likelihood of who is profiled. Vendor differences due to unique networks and partnerships also affect profiling outcomes indirectly due to differential access to individuals that vary in their background. We discuss the implications of our findings for policy and marketing practice.