Aug 17 -- The Veterans Benefits Administration, Department of Veterans Affairs, invites comments to OMB by September 26, 2022 regarding revisions to the GI Bill Comparison Tool Ratings Survey.
The Veterans Administration (VA) Education Service Office is asking Veterans and other eligible beneficiaries to complete this survey to provide compliments, recommendations, or concerns regarding their experience accessing and utilizing GI benefits at their academic institution, as well as their overall experience at their academic institution. The collection of this information will allow VA to better understand the Veterans’ and beneficiaries’ overall experience related to the VA benefits and services academic institutions provide them.
This survey will focus on Post-9/11 GI Bill Veterans receiving benefits under chapter 33 and chapter 35 for dependent spouses, surviving spouses, or children of a Veteran.
The VA will measure how recent graduates feel about the institution they attended, and the education they received. This includes quality of classes, in person versus online learning, GI Bill support, or the supportiveness of School Certifying Officials (SCOs), degree of support for the Veteran community at the institution, and the student’s overall experience, in order to help improve the education benefits and services VA provides.
The goal of service level measurements is two-fold:
-- To collect educational experience data to monitor the relative success of academic programs and institutions with regard to customer experience.
-- To help field office staff, and the national office to identify the needs of the specific population they serve, as well as identify areas for improvement for academic institutions.
The VA will send this brief survey to Veterans and eligible beneficiaries who recently graduated from college. The sampled customers will be contacted through an invitation email. A link will be enclosed so the survey may be completed using an online interface, with customized customer information. The survey itself consists of a handful of questions revolving around a human-centered design, focusing on such elements as trust, emotion, effective, and ease with the services and educational care they received.
The information provided will be used by VA to measure how recent graduates who used the GI Bill feel about the institution they attended, and the education they received. This includes quality of classes, in person versus online learning, GI Bill support (or supportiveness of school certifying officials), degree of support for the Veteran community at the institution, and overall experience.
The survey instrument will be used to collect information from respondents. The total estimated number of respondents is 1,416, which consists of, and accounts for, the survey being conducted twice annually, July and February.
GI Bill Comparison Tool: https://www.va.gov/education/gi-bill-comparison-tool/
GI Bill Comparison Tool Ratings Survey submission to OMB (8.26.22): https://www.reginfo.gov/public/do/PRAViewICR?ref_nbr=202205-2900-009
Click IC List for survey instrument, View Supporting Statement for technical documentation. Submit comments through this site.
FR notice inviting comment: https://www.federalregister.gov/d/2022-17674
For AEA members wishing to submit comments to OMB, the AEA Committee on Economic Statistics offers "A Primer on How to Respond to Calls for Comment on Federal Data Collections" at https://www.aeaweb.org/content/file?id=5806