Feb 4 -- The Centers for Medicare & Medicaid Services (CMS) invites comment to OMB by March 9, 2022 regarding the Medicare Advantage and Prescription Drug Plan Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey Field Test.
CMS is required to collect and report information on the quality of health care services and prescription drug coverage available to persons enrolled in a Medicare health or prescription drug plan under provisions in the Medicare Prescription Drug, Improvement, and Modernization Act of 2003 (MMA). Specifically, the MMA under Sec. 1860D-4 (Information to Facilitate Enrollment) requires CMS to conduct consumer satisfaction surveys regarding Medicare PDPs and MA plans and report this information to Medicare beneficiaries prior to the Medicare annual enrollment period. The Medicare CAHPS survey meets the requirement of collecting and publicly reporting consumer satisfaction information.
Currently, the MA & PDP CAHPS Surveys (0938-0732) are administered using a mixed mode data collection protocol (mail+phone) that includes two survey mailings and phone follow-up with non-respondents. This request is to conduct a field test with the main goal of testing the effects of new survey content and a web-based mode on patterns of response and survey scores. The test will also allow for assessment of the measurement properties of new survey items. The results of the field test will inform CMS's decision-making about updates to MA & PDP CAHPS survey content and survey administration procedures.
Medicare Advantage and Prescription Drug Plan CAHPS® Survey: https://www.ma-pdpcahps.org/
Submission to OMB: https://www.reginfo.gov/public/do/PRAViewICR?ref_nbr=202201-0938-021
Click IC List for survey instrument, View Supporting Statement for technical documentation. Submit comments through this site.
FR notice: https://www.federalregister.gov/documents/2022/02/04/2022-02283/agency-information-collection-activities-submission-for-omb-review-comment-request
For AEA members wishing to submit comments, "A Primer on How to Respond to Calls for Comment on Federal Data Collections" is available at https://www.aeaweb.org/content/file?id=5806