Quality Disclosure Programs and Internal Organizational Practices: Evidence from Airline Flight Delays
- (pp. 1-26)
(Complimentary)
Abstract
Disclosure programs exist in many industries in which consumers are poorly informed about product quality. We study a disclosure program for airline on-time performance, which ranks airlines based on the fraction of their flights that arrive less than 15 minutes late. The program creates incentives for airlines to focus their efforts on flights close to this threshold. We find that firms in this industry are heterogeneous in how they respond to these incentives. Moreover, this heterogeneity correlates with internal firm characteristics. Our findings highlight the importance of interactions between incentives created by a disclosure program and firms' internal organizational practices. (JEL D22, L15, L25, L93)Citation
Forbes, Silke J., Mara Lederman, and Trevor Tombe. 2015. "Quality Disclosure Programs and Internal Organizational Practices: Evidence from Airline Flight Delays." American Economic Journal: Microeconomics, 7 (2): 1-26. DOI: 10.1257/mic.20130164Additional Materials
JEL Classification
- D22 Firm Behavior: Empirical Analysis
- L15 Information and Product Quality; Standardization and Compatibility
- L25 Firm Performance: Size, Diversification, and Scope
- L93 Air Transportation
There are no comments for this article.
Login to Comment